BICYCLES
We spend a lot of time ensuring that each bike we sell is the correct type, size, and fit for every customer, therefore, we take bike returns very seriously.
- No returns after 30 days.
- Bicycles purchased within 30 days may be exchanged or traded up for different or like bicycles. A restocking fee of up to 50% of the original value may incur based on the bicycle's condition and it's stocking status in our store.
- No returns on pre-owned, demo, sale, or closeout bicycles.
PARTS, ACCESSORIES, AND CLOTHING
- Returns must be made within 30 days of purchase and must include original box and packaging materials.
- No returns on installed parts or worn apparel. Must have all tags & labels.
- No returns on pre-owned, demo, sale, or closeout items.
- No returns on gift card/gift certificate purchases.
NON-RETURNABLE ITEMS
- Labor, delivery, shipping and/or installation service.
- Consumable items like food, drink, batteries, CO2 cartridges, etc.
- Worn/used apparel such as shorts, jerseys, socks, shoes, swimwear, etc.
- Items that are damaged or abused.
- Items that are missing manuals, accessories, parts, etc.
- Custom, etched, or otherwise personalized items such as custom wheels, frames, paint jobs, etc.
- Opened computer software and GPS units can be exchanged for the identical item but cannot be returned for a refund.
- Donated items.
Returns: In-Store Purchases
For in-store purchases, Bike Tech will accept returns of any unused item with its original packaging within 30 days of purchase:
- All refunds on returns require a cash register receipt.*
- In-store credit will be issued on items being returned without a receipt.
- Refunds will be issued in the form in which the item(s) was purchased.
- Cash purchases up to $50 will be refunded in cash.
- Allow 10 business days for refunds by check or large cash purchases.
- Credit card purchases will normally be refunded to the same card.
- Other refunds will be paid by check and mailed from our office.
- In-store credit is available for all returns.
- Returns of special orders (for items that we normally do not stock) may be subject to a restocking fee of up to 50% plus actual freight costs incurred. In-store credit may be issued on non-stocking special orders.
- Bike Tech Gift Cards are good for store credit, but they are not redeemable for cash.
* If you do not have a receipt, we will gladly look up a copy in our system. Even if your name did not appear on the original receipt, we may be able to find it with added details such as date and time of purchase.
Returns: Web Purchases
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back.
All shipping costs are non-refundable and are the responsiblity of the customer. For purchases with set rate or free shipping, the actual cost of shipping paid by Bike Tech will be deducted from the amount of any refund or exchange. This covers all refunds and all exchanges.
Please ship returns via UPS Ground or insured US Mail (we do not accept CODs). A return authorization number can be obtained by email prior to return..
** Bike Tech reserves the right to deny any return.
For any questions regarding our return policy please email us or call us at (319) 266-5979.
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Manufacturer's Warranty
Please note that manufacturer warranties are separate from the Bike Tech return policy. All replacements and warranty work is to be done at Bike Tech. We are unable to warranty products and services returned to other bike stores.
As with all products purchased from Bike Tech, items covered under the manufacturer's warranty are handled at no cost to the customer with the exception of installation in certain cases.
Products not purchased from Bike Tech but still under manufacturer's warranty can be processed by Bike Tech, if allowed by manufacturer, but will incur a charge for time involved. A proof of purchase will be required.