Bike Tech Return Policy

We are committed to your having the best solution for any of your cycling and swimming needs. If purchase does not meet the need you have feel free to return the item.

Please follow the below guidelines when returning any item(s) to Bike Tech.

Parts, accessories, and clothing

* Returns must be made within 30 days of purchase.

* Reciept must be present at time of return.

* Refunds will be issued in the form in which the item(s) was purchased. Allow 10 business days for refunds by check or large cash purchases. In-store credit is available for all returns.

* In-store credit will be issued on all non-stocking Special Orders. A restocking fee of up to 50% of a Special Order refund may be withheld.

* In-store credit will be issued on gifts being returned without a receipt.

* Returns must be in as-new, sellable condition and have all original packaging materials. 

* No returns on worn apparel. 

* No returns on closeout items.

* No returns on gift card/gift certificate purchases.

*** Not being able to install something yourself is not a valid reason for return. Our staff can install the item in question for a reasonable service fee.

Bicycles

We spend a lot of time ensuring that each bike we sell is the correct type, size, and fit for every customer, therefore, we take bike returns very seriously.

* No returns after 30 days.

* Bicycles purchased within 30 days may be exchanged or traded up for different or like bicycles. A restocking fee of up to 25% of the original value may incur based on the bicycle's condition.

* No returns on pre-owned, demo, sale, or closeout bicycles.

Non-Returnable Items

* Labor, delivery, and/or installation service. 

* Consumable items like food, drink, batteries, CO2 cartridges, etc.

* Worn/used apparel such as shorts, jerseys, socks, shoes, swimwear, etc.

* Items that are damaged or abused.

* Items that are missing accessories, parts, etc.

* Etched or otherwise personalized items such as custom wheels, frames, paint jobs, etc.

* Opened computer software and GPS units can be exchanged for the identical item but cannot be returned for a refund.

* Donated items.

Bike Tech reserves the right to deny any return.

Please note that manufacturer warranties are separate from the Bike Tech return policy.

For any questions regarding our return policy please email us or call us at (319) 266-5979.